Terms & Conditions For Pre-order Items & Sourcing Requests
- Introduction
These Terms and Conditions govern the pre-order of secondhand luxury bags from Dropt by Love Poli Bag Trading. By placing a pre-order, you agree to these terms. - Pre-Order Policy
2.1 Definition of Pre-Order: A pre-order allows you to reserve a secondhand luxury bag before it is available for shipment.
2.2 Availability: Pre-ordered items are sourced upon request. Availability is subject to confirmation from our suppliers. In rare cases, an item may become unavailable, in which case a refund or alternative options will be provided.
2.3 Condition of Items: Since these are secondhand luxury bags, they may show signs of wear. We will provide detailed photos and descriptions before finalizing the order. - Payment Terms
3.1 Deposit Requirement: A non-refundable deposit of 30% of the total price is required to secure a pre-order item and 60% of the total price for a sourcing request item
3.2 Full Payment: The remaining balance must be paid within 14 calendar days after we confirm the item’s availability. Failure to complete payment within this period may result in order cancellation and forfeiture of the deposit.
3.3 Accepted Payment Methods: We accept payments via cash or bank transfer only - Order Processing and Delivery
4.1 Sourcing Time: The estimated sourcing time for pre-order items is 2 weeks. However, delays may occur due to unforeseen circumstances, such as customs clearance or supplier issues.
4.2 Shipping: Once the item is sourced and payment is completed, we will ship it via Grab delivery for Metro Manila and LBC for other provinces. Delivery timeframes vary based on location - Cancellation, Returns, and Refunds
5.1 Cancellation by Customer: Pre-orders cannot be canceled once the deposit is paid. In exceptional cases, cancellations may be considered, but the deposit will not be refunded.
5.2 Cancellation by Us: If we are unable to source the item, we will notify you and offer a full refund of any payments made.
5.3 Returns & Exchanges: Due to the nature of secondhand luxury items, all sales are final. We do not accept returns or exchanges unless the item received is significantly different from the description provided. - Authenticity Guarantee
6.1 Verification: All items undergo authentication before shipment. If an item is later found to be inauthentic, we will offer a full refund upon return of the item.
6.2 Third-Party Authentication: Customers may request third-party authentication at their own expense before finalizing the purchase. - Liability & Disclaimers
7.1 Condition of Pre-Owned Items: While we provide detailed descriptions, minor wear and tear are expected in secondhand items and do not qualify as defects.
7.2 Force Majeure: We are not responsible for delays caused by events beyond our control, such as supplier delays, natural disasters, or customs issues. - Contact Information
For any inquiries or assistance regarding your pre-order, please contact us at:
Email: mariah@lovepoli.com